If you have not checked in online prior to coming in, you can check in to the waitlist once you arrive. Depending on the condition of your pet, our veterinary nurse will triage your pet to assess the urgency of their condition. If your pet is stable, we will give you a realistic wait time for when an emergency veterinarian is available.
If you have checked in on our waitlist, click the dashboard link to cancel your request or call the hospital and let our Client Care Specialists know so we can take your pet out of the waiting queue.
If you are unsure if your pet is experiencing an emergency, we encourage you to call our hospital. We are always here to help you assess your pet’s individual circumstances.
We accept patients in the order they are checked in, but exceptions are made for pet’s who are in critical condition and need help immediately. If it is going to take you greater than 30-minutes to arrive, please notify our hospital team.
We encourage for someone outside of the household to bring your pet to our hospital. If no one else is available to bring your pet to our hospital, please notify our staff so we can wear appropriate PPE to protect you and our team.
If possible, we ask if someone outside of the household is able to bring your pet in to be seen. If no one else is available to bring your pet in and they need to be seen, we would proceed with curbside service and one of our technicians will wear appropriate PPE when accompanying your pet inside the hospital.